26 verified Business & Professional Services AI agent use cases

Accenture’s clients can potentially recover outstanding debts faster, ultimately reducing Days Sales Outstanding—a key metric that measures the average number of days it takes to collect payment after making a sale—by up

0 reduced operational workload by 50% and optimized 78% of internal processes, improving the experience for both employees and clients.

In customer support, Ema achieved 98% accuracy in resolving over 80% of tickets.

They also developed ‘Launchpad,’ an onboarding solution that saves 2,000 hours of work each month and more than $500K annually.

As a result, a vehicle reseller saw a 60% reduction in human agent effort, and a digital bank automated 75% of incoming queries.

HCLTech expects the new process to resolve cases 40% faster and allow the company to redeploy 30% of its support staff.

At a leading field service provider, InstaWorkers cut the technician’s diagnosis time from 15 minutes to under 10 seconds, lowered serving costs by 98 percent, and drove a 99 percent improvement in end-to-end workflow sp

The platform processes 10,000 hours of recordings daily, with AI agents projected to handle 25-40% of future calls and save customers $1 billion annually.

developed an AI-powered agent that uses Copilot Studio and Power Automate to reduce manual processing time by 60% and associated costs by 50%.

They achieved up to 65% automation in IT service desks and up to 100% automation in certain order workflows.

The platform achieved a 60 to 90% reduction in cost-to-collect per account and a reduction in delinquency between 15 to 30%.

This innovation has resulted in a 40% faster resolution time, a 42% increase in the first-time fix rate, and a 90% rise in customer satisfaction.