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7 verified Public Sector & Nonprofits AI agent use cases

Real deployments: Centro de la Familia, National Zakat Foundation, YoungWilliams, City of Burlington and more. Each cites its source.

Centro de la Familia

data/analytics agentPublic Sector & Nonprofits

Centro de la Familia used Power Apps to build a solution that integrates customizable reports and analytics with secure, role-based access to data, and an agent built with Copilot …

They have achieved a fivefold reduction in time spent on administrative processes and a 54% reduction in costs, while their AI-powered agent has reduced report generation from hours to minutes.

National Zakat Foundation

data/analytics agentPublic Sector & Nonprofits

National Zakat Foundation developed a chatbot named Zaki using Copilot Studio to integrate into their website and answer donor questions. They also created an AI-enhanced solution …

NZF has reduced wait times for aid disbursement by 80%, and staff believe further automation will enable same-day application reviews and fund distribution.

YoungWilliams

customer service agentPublic Sector & Nonprofits

YoungWilliams developed an AI agent named Priya using Azure AI Foundry to automate, secure, and enhance customer service interactions for government health and human services. Priy…

Priya improved customer satisfaction scores by 41% and reduced wait times by 50%.

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