National Zakat Foundation developed a chatbot named Zaki using Copilot Studio to integrate into their website and answer donor questions. They also created an AI-enhanced solution with Power Platform to evaluate applications for aid and triage urgent cases. Microsoft Dynamics 365 and a unified data model streamline reporting, enable collaboration, and personalize donor outreach. NZF has reduced wait times for aid disbursement by 80%, and staff believe further automation will enable same-day application reviews and fund distribution. This responsiveness at scale helps more people and prevents their slide into poverty.
Source: Microsoft
Verification: describes AI agent taking actions/multi-step work
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