DXC Technology: ops/workflow agent use case

ops/workflow agent Business & Professional Services employee productivity/ops

Summary: DXC Technology runs an ops/workflow agent in Business & Professional Services (employee productivity/ops). Reported outcome: Across 56 IT use cases: 95% first-time response accuracy, ~95% reduction in average resolution time, problems closed in 8–10 minutes; >95% of platform code generated by Claude (DXC-reported). Source: Anthropic.

Company: DXC Technology
Agent type: ops/workflow agent
Industry: Business & Professional Services
Function: employee productivity/ops
Reported outcome: Across 56 IT use cases: 95% first-time response accuracy, ~95% reduction in average resolution time, problems closed in 8–10 minutes; >95% of platform code generated by Claude (DXC-reported).
Source: Anthropic

DXC built DXC OASIS with Claude Code: an agentic managed-services platform where dozens of specialized AI agents orchestrate IT-operations workflows, handing off tasks and sharing context, live since April 2026 and deployed to more than 60 customers.

Reported outcome: Across 56 IT use cases: 95% first-time response accuracy, ~95% reduction in average resolution time, problems closed in 8–10 minutes; >95% of platform code generated by Claude (DXC-reported).

Source: Anthropic
Verification: verified by reading source page

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