Microsoft: ops/workflow agent use case

ops/workflow agent Technology engineering

Summary: Microsoft runs an ops/workflow agent in Technology (engineering). Reported outcome: Supports 40+ teams with 7,800+ AI-assisted interactions and ~6,000 proactive incident notifications, saving an estimated 600 engineering hours per month (Microsoft-reported). Source: Microsoft.

Company: Microsoft
Agent type: ops/workflow agent
Industry: Technology
Function: engineering
Reported outcome: Supports 40+ teams with 7,800+ AI-assisted interactions and ~6,000 proactive incident notifications, saving an estimated 600 engineering hours per month (Microsoft-reported).
Source: Microsoft

Microsoft Digital's Smart DRI Agent gives on-call engineers (DRIs) one Teams-based workspace that gathers incident information, telemetry and troubleshooting guidance, sends proactive incident notifications and shares operational updates.

Reported outcome: Supports 40+ teams with 7,800+ AI-assisted interactions and ~6,000 proactive incident notifications, saving an estimated 600 engineering hours per month (Microsoft-reported).

Source: Microsoft
Verification: verified by reading source page

More ops/workflow agent examples

AES

ops/workflow agent Manufacturing

AES, a global energy company, uses gen AI agents built with Vertex AI and Anthropic’s Claude models to automate and streamline its energy safety audits. This has resulted in a 99% …

This has resulted in a 99% reduction in audit costs, a time reduction from 14 days to one hour, and an increase of 10-20% in accuracy.

ClearTax

ops/workflow agent Financial Services

ClearTax leveraged the Azure OpenAI-powered Generative AI Agent, integrated into WhatsApp, to address various challenges and better serve Indian taxpayers. This initiative enabled …

This initiative enabled 75% of users to file for the first time, unlocking INR 300 million in tax refunds and enhancing access to credit opportunities.

DXC Technology

ops/workflow agent Business & Professional Services

DXC built DXC OASIS with Claude Code: an agentic managed-services platform where dozens of specialized AI agents orchestrate IT-operations workflows, handing off tasks and sharing …

Across 56 IT use cases: 95% first-time response accuracy, ~95% reduction in average resolution time, problems closed in 8–10 minutes; >95% of platform code generated by Claude (DXC-reported).

Global Travel Collection (GTC)

ops/workflow agent Telecom

Global Travel Collection (GTC) used Azure AI Foundry and Copilot Studio to design and deploy an AI-powered travel information system called Atlas for its network of corporate and l…

Atlas is saving Global Travel Collection (GTC) nearly 2,000 independent travel advisors a total of more than 1.5 million hours annually on client booking activities—saving the advisors an average of 3 hours per trip.

HiBob

ops/workflow agent HR / Staffing

HiBob turned 2,500+ experimental GPTs into ~200 production digital companions/agents across sales, HR, marketing, product, legal, and design, with 90%+ of employees on ChatGPT Ente…

HiBob turned 2,500+ experimental GPTs into ~200 production digital companions/agents across sales, HR, marketing, product, legal, and design, with 90%+ of employees on ChatGPT Enterprise.

Nsure