Summary: Tottenham Hotspur runs a customer service agent in Media, Marketing & Gaming (customer service/experience). Reported outcome: 86% engagement rate, with 20% of interactions resolved by Agentforce alone (Salesforce-reported). Source: Salesforce.
Tottenham Hotspur launched Ask Spurs, a multilingual Agentforce agent on tottenhamhotspur.com and the Club App that answers fans in eleven languages on ticketing, memberships, retail and stadium events, grounded in 4.6M unified SpursID fan profiles, and hands unresolved conversations to the human support team.
Source: Salesforce
Verification: verified by reading source page
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