Banco Ciudad implemented Microsoft 365 Copilot, Copilot Studio, Fabric, and Azure to automate tasks, develop AI agents, and improve customer service. The bank freed up 2,400 hours annually, allowing employees to focus on higher-value tasks without the need to downsize. It also saved USD14,500 per month in its Call Center and projects a total impact of USD75,000 per month with AI.
Source: Microsoft
Verification: describes AI agent taking actions/multi-step work
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