Sedgwick developed a tool called Sidekick Agent using Azure OpenAI Service and Azure AI Document Intelligence to transform the claims administration process. By integrating agentic AI orchestration and data science into their global claims management systems, they streamlined decision-making and improved claimant experiences and outcomes while supporting cost efficiencies.
No quantified outcome stated in the source.
Source: Microsoft
Verification: describes AI agent taking actions/multi-step work
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