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Commonwealth Bank of Australia (Commbank): HR/recruiting agent use case

HR/recruiting agentFinancial Serviceshr/recruiting

Commonwealth Bank of Australia (Commbank) developed ChatIT using Azure and Copilot Studio. Integrated with the bank’s internal knowledge base, ChatIT can receive employees’ questions in natural language, provide solutions, and take direct action to fix issues.

No quantified outcome stated in the source.

Source: Microsoft
Verification: describes AI agent taking actions/multi-step work

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